FAQ

• beds:
  120 x 200 cm with slatted frame, mattress, bedding box
  (partly 140 x 200 cm)
• wardrobe
• coatrack
• dining table with 2 chairs
• study desk with chair and movable storage container
• shelves and storage space
• kitchenette: stove (glass ceramic hobs Ø 14,5 cm and Ø 18 cm), extractor fan, sink, fridge with freezer, partly with dishwasher, oven
• bathroom: shower, toilet, sink, shelves
• partly with terrace or balcony
• curtains
• roller shutters
• ceiling light
• smoke alarm devices
• telecommunication connections for internet and TV
• some of the apartments are equipped with sofa and coffee table and dishwasher. This varies depending on the apartment type.

Not included in the apartments:
TV, PC, cutlery, bedding, balcony furniture, cellar room/store room

Hints:

• The furniture is fixed and must not be removed.
• Barrier-free apartments are available.

You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you.

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind - no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

You can choose between five types of apartments:

• Apartment 'Comfort':
  one-room apartment (approx. 21-25 m²) 
   
• Apartment 'Comfort L':
  one-room apartment (approx. 26-29 m²) 
   
• Apartment 'Comfort XL':
  two-room apartment (46m²) 
   
• Apartment ' Penthouse':
  one and two-room apartment (approx. 28-50 m²) 
   
• Apartment 'Penthouse XL':
  two-room apartment (56m²)

No. The keeping of pets is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

After you have registered on our website you can choose a parking space and request the rental contract.

You need a fully completed rental agreement.

Please check with the rental team by email for possible availability.

Roof floor

• Roof terrace with seating

First floor

• Office of the community manager
• Lounge with TV, billiards and seating area
• Fitness room
• Event kitchen
• Bicycle parking

Basement

• Laundromat
• Car parking spaces

General

• Elevator in the building

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are posted directly in the respective rooms. 
Our tenants have to pay the community and service fee one time in order to use many additional offers like the common areas for free. You can find more information here.

After registering online, you can book a viewing appointment of your choice in the categroy "viewing calendar".

We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment. 

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

Included is: water, hot water, heating, electricity, caretaker, internet/wifi up to 25 mbit/s, TV connection, cleaning of the common areas etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.  

Pay once – enjoy always! 

• Our Community Manager is here for you. He/She is the good soul of the house. If you have any questions, need help or just someone to give you tips and information about the city, he will be your contact person. Our Community Manager will ensure that your new home is safe and clean.
• Our Community Manager organizes events such as the Welcome Party, Christmas Party, Seasonal Specials, sports events, TV events (Super Bowl, European Championship, World Cup, concerts), barbecues and much more.
• The Community Manager will receive your packages for you and let you know that you can pick them up.
• You can also reach our Community Manager team at any time via our video chat.
• We rent out many practical household appliances that you don't have to buy separately, e.g: Iron and ironing board, toolbox, vacuum cleaner, board games, Playstation, beer pong table.
• Fancy some urban gardening? We invite you to plant, care for, harvest and cook together in the community kitchen.
• We offer you beekeeping. You get the chance to experience these animals and to enjoy your own honey at our beekeeping festival.
• Our i Live app gives you more ways to interact with your roommates and book services.
• We make sure that you feel comfortable in your community areas. For relaxed evenings with friends, you'll find a pool table and TV in your lounge. In the fitness room and on the beach volleyball court you have everything you need to work out.
• You will receive your personal Welcome Package. Stay tuned how we can use the content to protect our environment together.

Here some examples:

• Cleaning service
• Well-stocked kiosk just in case
• Laundromat
• Rental items, such as guest bed, party rental boxes...

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager. The App informs you with all important news about i Live and your location. 

If you have any questions or problems contact: 
hello@i-live.de

Internet (WIFI): up to 50 MBit/s – for free

TV signal: cable-tv

In case of questions about internet, access point, TV signal... please write to: support@dtnetservice.de

Yes, please send an email to:.

Many – here you can see just a few!
(All services can be found in your START LIVING INFORMATION!)

services for free

• community events 
• rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, PlayStation etc.
• use of common areas sports field, fitness room, common lounge, common terrace
• parcel counter service
• and much more

services with costs

• Cleaning service
• Well-stocked kiosk just in case
• Laundromat
• Rental items, such as guest beds, party rental boxes...

Your community manager is Maria.

The community manager is your personal contact on the campus.
They make sure that the house rules are observed, receive your packages, coordinate the services and organize events. In a nutshell - they look after the tenants.
The opening hours of their office can be found in the i Live-App or on site.
 

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours

Please make sure that your name and apartment number are written onto your post so that it will arrive savely. 

• identity card
• if necessary, proof of insurance

A landlord certificate will be given to you by your community manager on the day of the apartment handover.

You will get two apartment keys and one for your mailbox.

On the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

Exception: If the start of the tenancy falls on September 1st, please refer to your tenancy agreement for the earliest possible move-in date.

After consultation with our community manager another, later day is possible.

Yes, provided that the deposit is received at least one week before the handover date. In addition, the community and service fee must be paid by credit card / debit card on the day of the apartment handover.

In addition, following documents need to be submitted to the community manager at the day of the handing over: 

• written authorization to handover
• identity card of the authorized representative (presentation at the day of handover)
• copy of the identity card of the virtual tenant

You can cancel your rental contract on 28/02 and 31/08 every year with a notice of at least three months.

The cancellation can be made in text form for the tenant. Please send your cancellation by email to the rental team.

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work. Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

The house rules are part of your rental agreement. They are attached to the contract.

You can find the energy performance certificate here.